At Forbidden Planet and sister Companies we are committed to protecting your privacy, and only retaining your data for as long as is legally necessary. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018.
We collect information about you to provide the best possible experience for when you use our services.
The type of information we will collect about you includes:
Email address, your name, address, & telephone number(s).
This data is usually collected from you when, you opt-in to a website, create an account, make an order request to purchase goods or services, complete a contact form, enter a prize draw or other competition, request newsletters, request assistance from Customer Support, or participate in other activities that may require the collection of information.
We use these details to administer your requests, and conduct correspondence with you to offer the best service that we can.
The sign-up pages of the website contains “opt-in” boxes so that you can receive e-mail newsletters and general marketing information that may be useful to you.
Each marketing e-mail will offer an “opt-out” if you wish to stop receiving such informative emails.
The data that we collect is limited in scope and used for the purposes to which it is intended, e.g. that where we have been given permission as required to deliver the services you require/request.
To ensure the we give optimal performance we may also collect some additional background information such as your email correspondence with us.
Cookies & Analytics
We also use tracking cookies to manage sessions, e.g. when you move between pages then the information is stored in the session variables. (see Cookies below)
We also use Website analytic tools, Google Analytics about how you interact with the website. Such data is collected and anonymised for analysis purposes
Your data is selectively shared only with sister Companies within Forbidden Planet and other specified Companies necessary to the process of fulfillment where necessary. Such as Couriers (e.g. Royal Mail, TNT, UPS etc) and, where required, Payment Service Providers (e.g. SagePay & Paypal ) and then only to the extent of their own specialized service. These third parties are all subject to the same strict data processing rules.
Rights to your data
Under normal circumstances the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.
If you find any inaccuracies, let us know promptly and we will delete or correct any verified information. Such corrections must be verified by anti-fraud detection methods (which are variable) to protect your personal information from malicious third parties & data theft.
Your data will only be kept on file for as long as you require it to be, or as long as legally required, e.g. by Companies House or HMRC.
Please note that we are also mandated by law to maintain records in order to discharge any future obligations that are required by and for such legal compliance or statutory functions such as subpoenas, property rights, safety, or to prevent/stop illegal activity.
Your data is confidential, it is not and will not be offered to any Marketing Companies for use. It is held securely in the UK. Should any circumstances arise whereby it becomes necessary to transfer data outside the UK, we will always seek your consent first.
Cookies – general
As noted above, we may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future.
We do this to help you have a better web experience, and to collect anonymous statistics to show us how visitors use our site. Those statistics are used to help us improve site functionality for you.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the website.
Last Updated: January 2021