Privacy Policy - Forbidden Planet - Pop Culture & EntertainmentForbidden Planet

WEBSITE PRIVACY POLICY

Introduction:

This privacy policy gives you information about how Forbidden Planet (Scotland) Limited (collectively referred to as “we”, “us” or “our”) collects and uses your personal data through your use of this website, including any data you may provide when you purchase a product or take part in a competition.

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller:

We are the data controller and responsible for your personal data for the purposes of data protection laws in the UK.

Forbidden Planet (Scotland) Limited is connected with different legal entities (principally its parent company, FPI Limited). This privacy policy is issued on behalf of the Group so when we mention “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data. Forbidden Planet (Scotland) Limited is the controller and responsible for this website.

The types of personal data we collect about you:

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you:

Identity Data includes your first name, last name, title and date of birth.
Contact Data includes your billing address, delivery address, email address and telephone numbers.
Financial Data includes your bank account details and payment card details.
Transactional Data includes details about payments to and from you and other details of products you have purchased from us.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Usage Data includes information about how you interact with and use our website and products.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our product offering.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- purchase or look to purchase products from us;
- request marketing material to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy ([LINK TO YOUR COOKIE POLICY]) for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
- Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services (listed below as entities we may also transfer data to).

How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on the following legal bases:

Performance of a contract with you Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests. We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation. We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We will only use your data when the law allows us to. We may collect and process personal data about you for the following purposes:

To register you as a new customer. We will use your Contact Data and Identity Data to enable us to perform our contract with you.
To process and arrange delivery of your order. We will use you Identity Data, Contact Data, Financial Data, and Transactional Data to manage payments, fees and charges, and to collect and recover money owed to us. This is necessary to enable us to perform our contract with you and is necessary for our legitimate interests (to recover debts due to us).
To manage our relationship with you. We will use your Identity Data, Contact Data, Profile Data and Marketing and Communications Data to notify you about changes to our terms or privacy policy, or to deal with your requests, complaints and queries. This is necessary to enable us to perform our contract with you, comply with legal obligations and for our legitimate interests.
To enable you to partake in a prize draw, competition or complete a survey. We will use your Identity Data, Contact Data, Usage Data and Marketing and Communications Data. This is necessary for us to study how customers use or products.
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods that may be of interest to you. We will use your Identity Data, Transaction Data, Contact Data, Technical Data, Usage Data and Marketing and Communications Data. This is necessary for our legitimate interests in carrying out direct marketing or we have your consent to send such marketing to you.

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving the marketing. We may also analyse your Identity, Contact, Technical, and Usage Data to form a view which products and offers may be of interest to you so that we can then send you relevant marketing communications. We may also send marketing communications to you where you have requested us to do so or otherwise consented to such marketing.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us at sales@forbiddenplanet.co.uk.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product, updates to our Terms and Conditions, checking that your contact details are correct.

Disclosures about your personal data

We may share your personal data where necessary with the parties set out below:

Within our corporate group (details of which can be requested using the contact details below).
Companies used to deliver orders, such as Royal Mail, TNT, UPS.
Payment service providers (typically Stripe, PayPal, Apple Pay, Google Pay, Barclaycard & Paypal).
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.
Marketing platforms (MailChimp).
Platforms used for the organisation of our promotions (Jotform).

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We do not typically transfer your personal data outside of the UK. There may be cases where we use a service provider that does transfer or store data outside of the UK, where this is the case we use providers who do not process data outside of the EEA (which has been determined to provide an adequate level of protection).

In the unlikely event there are any changes to this, or we appoint a supplier in the future who processes data outside of the UK/EEA (or another jurisdiction which has been deemed to provide adequate protection), we will ensure your data is adequately protected and any international transfer is lawful. This is almost certain to be via implementing specific standard contractual clauses which are provide for such purposes.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests).
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process your personal data.
Request restriction of processing of your personal data.

For further information about the above rights, please visit the ICO website: A guide to individual rights | ICO

If you wish to exercise any of the rights set out above, please contact us at sales@forbiddenplanet.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. In some cases, we may require some information or further identification from you, in which case, we will contact you accordingly.

Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

Email address: sales@forbiddenplanet.co.uk
Postal address: Jubilee House, 3 The Drive, Great Warley, Brentwood, Essex, CM13 3FR.

Complaints

You also have the right to complain to us if you consider that there has been an infringement of your rights in relation to your personal data. You can submit a complaint using the contact details above.

When we receive a data protection complaint, we will:

Acknowledge receipt no later than 30 days from receiving it.
Take appropriate steps to respond without undue delay, which may include making enquiries into the subject matter of the complaint and, where appropriate, keeping you informed about the progress of our handling of the complaint.
Inform you of the outcome without undue delay.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 23 June 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-party links, social media platforms and shortened links in social media

This website may include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, you do so at your own discretion and we encourage you to read the privacy policy of every website you visit.

Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.