Terms and Conditions

Posted on September 4, 2018 by Crowbar (FPI)

FORBIDDEN PLANET

ONLINE SHOP TERMS AND CONDITIONS

These are the terms and conditions on which we, Forbidden Planet (Scotland) Limited, agree to supply any products you purchase from our website.

Please read these terms carefully before you submit your order to us. These terms tell you how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

  1. ABOUT US
    • We are Forbidden Planet (Scotland) Limited, a company registered in England and Wales. Our company registration number is SC109033 and our registered office is at Suite 2/3 48 West George Street, Glasgow, City of Glasgow, Scotland, G2 1BP.
    • You can contact us by using the details on our Contact Us page.
  2. OUR CONTRACT WITH YOU
    • By clicking the button to place your order, you make an offer to buy the products in your basket. We accept your order, and the contract is formed, when we send you an order acceptance email. An automated acknowledgement that your order has been received does not mean that your order has been accepted.
    • We will assign and inform you of your order number when we accept your order.
    • Our website is intended for customers who require delivery in the UK and the Republic of Ireland (or such other delivery locations as we may state on the website from time to time). We only accept orders for delivery to locations shown as available during checkout. If you submit an order for a delivery location that we do not serve, we may reject the order and refund any payment made.
    • Sometimes we may reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. If we are unable to accept your order, we will inform you of this by email and refund any sums you have paid.
  3. OUR PRODUCTS
    • You are able to browse through our range of products as set out on our website.
    • Our products can vary slightly from their pictures. A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Nothing in these terms affects your legal rights if products are not as described, not of satisfactory quality or not fit for purpose where the law requires them to be.
    • We offer a number of products for sale which are exclusive and have limited stock or are in high demand.
    • We may discontinue products or withdraw them from sale at any time before we accept your order. If we have accepted your order and cannot supply the product, we will let you know as soon as possible and refund any sums paid for that product.
  4. PRICE AND PAYMENT
    • The total price payable for your order, including VAT and any mandatory delivery charges, will be shown clearly before you place your order. Optional extras will only be charged if you choose them. Prices that are offered by our retail stores may differ.
    • We charge you and require payment for the products when we accept your order.
    • We accept payment by debit card, credit card or PayPal (the details of which cards we accept will be confirmed at the point of order). You must pay for the products before we dispatch them.
  5. DELIVERY
    • We will confirm the costs of delivery to you when you confirm your shipping address as part of the checkout process.
    • We use third-party couriers to complete the delivery of your order. We will confirm the estimated delivery date of the products by email. We will aim to provide the courier with your package on the working day after we receive your order. However, we cannot always guarantee that we will do so due to factors outside our control (including any complications arising from instructions given by you to our third-party couriers in respect of where any deliveries should be left).
    • Our couriers provide tracking information. This can be accessed from the ‘My Account’ section of the website, or by accessing the third-party couriers website using the tracking details sent to you by email.
    • If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, insofar as this is reasonable to you or to cancel your order of the item in question and provide you with a refund for it.
    • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • If no one is available at your address to take delivery, the third-party courier service we use for delivery will notify you what further steps will be required to receive your order. We cannot guarantee that re-delivery or collection from a specific location will always be available as this will be subject to the processes for the relevant courier.
    • If, after a failed delivery to you, you do not re-arrange delivery or collect your product (as applicable) we will contact you for further instructions. We are entitled to charge you for reasonable storage and further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
    • The products you order will be your responsibility from the time we deliver the product to the address you gave us. You will own the products once we have received payment in full and we have delivered the products to the address you gave us.
    • We will not be responsible for supplying the products late or not supplying any part of them due to you providing incorrect delivery information.
  6. OFFERS, DISCOUNTS AND PROMOTIONS
    • We may offer a range of promotions or discounts on our products from time to time, details of which will be displayed on our website.
    • Please note that all such promotions, discounts or similar offers will be subject to availability of the products in question and eligibility criteria. Where we have any offers, discounts or promotions in place, further details of these will be provided on our website.
    • Any promotion and/or discount codes we offer may only be used once (where applicable) and may not be combined with other offers.
    • We may refuse or cancel the use of a promotion or discount code where we reasonably believe it has been used in breach of the specific terms of that promotion, obtained fraudulently, or applied in error. If we do so after payment has been taken, we will notify you and refund any sums not properly due.
  7. YOUR RIGHT TO MAKE CHANGES
    • If you wish to make a change to your order before we arrange for delivery of the products to you, please contact us. We will let you know if the change is possible and tell you about any changes to the price or delivery date. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
  8. OUR RIGHT TO MAKE CHANGES
    • We may change our products from time to time to reflect changes in relevant laws and regulatory requirements.
    • We may have to suspend the supply of a product to update the product to reflect changes in any applicable legal or regulatory requirements.
    • You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it. We will refund any sums you have paid for the product. You will be given the opportunity to replace the suspended products with alternative products of the same value.
  9. CHANGING YOUR MIND
    • If you change your mind and wish to cancel your order, you can do so within 28 days of your order being delivered and receive a full refund. Further information about changing your mind and returning your order can be found on our Returns Policy page.
    • In order to return a product and receive a full refund you will need to, within 28 days of placing your order:
      • notify us that you want to return your order; and
      • return your product(s) back to us undamaged and in their original condition and in their original packaging at your own cost;
    • We recommend that you keep proof of posting or collection. If we do not receive the goods back, we may ask you for evidence that you sent them. We will not refuse a refund where you can otherwise show that the goods were sent back in time.
    • If you cancel under your legal right to change your mind, we will refund the price paid for the products and the basic cost of standard delivery to you. We may make deductions from the refund as permitted by law, for example for any loss in value caused by handling beyond what is necessary. We will make the refund using the same payment method you used for the original transaction, unless you expressly agree otherwise.
    • Your legal right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery or any other products where the law states that the cancellation right does not apply.
  10. ENDING THE CONTRACT BECAUSE OF SOMETHING WE HAVE DONE
    • If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • we have told you that the supply of the products may be significantly delayed because of events outside our control;
      • we have suspended supply of the products due to changes in any applicable laws and regulations; or
      • you have a legal right to end the contract because of something we have done wrong.
    • To cancel your order with us or notify us of a problem with your order, please let us know by contacting us either by email at sales@forbiddenplanet.co.uk or by writing to us at the address set out in clause 1.1 above.
    • This clause does not affect any rights you have under consumer law if products are faulty, misdescribed or not delivered correctly.
  11. OUR RIGHTS TO END THE CONTRACT
    • We may cancel your order for a product at any time by writing to you if you:
      • do not, within a reasonable time, provide us with information, cooperation or access that we (or the third party courier) need to provide the product to you; or
      • use the website or payment process fraudulently or unlawfully in connection with your order.
  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    • We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or failing to supply products which meet the required legal standards of satisfactory quality and/or fitness for purpose.
    • We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:
      • unexpected and it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
      • caused by a delaying event outside our control;
      • something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
  2. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US
    • If you have a complaint, please contact us using the details in clause 1. We will try to resolve your complaint as quickly as possible. If we cannot resolve it, we will let you know whether we are willing to use an alternative dispute resolution provider.
    • Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you’re not satisfied with the outcome, you can still go to court.
    • These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
  3. OTHER IMPORTANT TERMS
    • We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
    • If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
    • Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
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